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By Hayden Hartley
Great customer service, like many things, is an element that can always be improving no matter how long you’ve been doing it. The way you present yourself could be the difference between making a big sale and someone walking out of your establishment dissatisfied.
All women know how to be personable in a face-to-face situation but is your level of customer service where it potentially can be? Read on for a few tips to improve the way you interact with your customers.
#1) Hang It at the Door
We all have personal lives outside of work and we all also experience troubles and hardships from time to time (duh) but work is not the place for either of those things. As women, being naturally more emotional can make it seem difficult to separate work from home sometimes. Even though the two can be conflicting, it is crucial to set them apart in any workplace environment – especially when working with customers.
Simply hang your problems at the door when you arrive to work. Leave them outside, forget about them, focus on work, and pick them back up on your way out. If you go in to work stressed or angry about something believe it or not, it will show! Having anything but a friendly demeanor can heavily decrease your approachability thus dropping your customer service and clientele. Yikes!
(This rule can be applied to any aspect of your life. Hang your work issues at the door before entering your home!)
#2) Know Your Stuff
No brainer, right? Not as reported by market research firm, Harris Interactive, that says according to consumers customer service agents failed to answer their questions 50% of the time. Wow! If this were a college course, you’d be retaking it next semester!
Have you ever gone into a store looking for some information on a certain product or service and answers just weren’t delivered? How turned off by the lack of knowledge presented by a representative were you that you ended up going to another store? We don’t want to be those kinds of agents, ladies. Not only do you look silly but also you are losing potential business and clients!
At the very least know more about the business than your customer does. If you want to go above and beyond (which of course you do) be able to answer questions about the organization, products, and services that may not even be in your particular field. Nothing says “impressive” like a competent employee.
#3) Identify Your Intentions
Are you in it for yourself or the genuine well-being of your client? Are you being completely transparent when speaking with him or her? If you are not, you may want to reconsider your intentions. Being fraudulent won’t get you very far and you probably won’t feel too great about it either. Lay out all the ins and outs for the customer and let them make the final decision. Sure, this is where your sales pitch comes in but it doesn’t have to be deceitful.
Treat your customers how you would want your grandmother to be treated if she were to walk on to a car lot. That changes things, huh? Being honest and sincere can go a very long way in any industry and anyone can tell when you’re not.
#4) Follow Up!
Everyone loves to feel special even if in the slightest way. Following up with a hand-written thank you letter or direct phone call can make all the difference in the world. These days, everything is computer-generated or automated so make your client feel important. They will appreciate you taking the time out of your day to check in with them and their satisfaction and it will only take a few minutes. You will increase your chances for returning business and feel good doing it! Your mother is not the only one who appreciates a letter ever now and again!
I’m sure you are thinking, “Well that doesn’t seem hard” and you’re right, it’s not. But, these things are very frequently overlooked (as I’m sure you’ve experienced once or twice while out shopping.) Take it slow, have a clear mind, a clean heart, and focus on your clients.
How does the level of customer service affect your shopping experience? Would bad customer service prevent you from returning to a certain establishment? How could you improve your skills to receive positive feedback from all of your customers? Remember, the customer is always right!